• What kind of payment methods do you offer?
• My order status shows "COMPLETED" but no credits are added to my account?
• When do call charges take effect?
• How can SmartVoip keep their rates so low?
• Will I receive an invoice?
• My account has been blocked and I cannot buy credit anymore. Why is that?
• Are there any other charges to pay?
• I think I have been charged incorrectly
• How much will I be charged for my calls?
• How long does my credit last for calls?
• I want to call one of the free* destinations, but I get charged anyway

^ topWhat kind of payment methods do you offer?

SmartVoip offers various ways to pay, including major credit/debit cards, banktransfers, PayPal, Moneybookers and depending on where you live various local payment methods. Click here to see a list of payment methods offered in your country. Or login to your account and select "buy credit" to see which payment method suits you best. Should your preferred method of payment not be included you can also check Moneybookers or Paypal as they offer even more local payment methods.

^ topMy order status shows "COMPLETED" but no credits are added to my account?

In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.

You can always check your order status in the My Purchases section of your personal pages. We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time to update and placing a VoIP-Out call can often trigger an immediate update. If your order is listed as "Completed" you WILL receive your credits.

^ topWhen do call charges take effect?

Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.

^ topHow can SmartVoip keep their rates so low?

We always try to offer the best prices possible and SmartVoip constantly aims to negotiate better deals with suppliers to pass this discount on to our customers! By buying in bulk from major carriers and using state of the art technology SmartVoip is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

^ topWill I receive an invoice?

You will not receive an invoice by post. All call specifications and -costs can be seen on your account page on this website.

^ topMy account has been blocked and I cannot buy credit anymore. Why is that?

SmartVoip has an active fraud prevention system which automatically blocks accounts that are suspected of fraud, or are in tight connection with accounts that are suspected of fraud. If you believe your account has been blocked without justification, please send contact our customerservice

^ topAre there any other charges to pay?

There are no registration or administration charges. The advertised tariff for each destination is all-inclusive. If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.

^ topI think I have been charged incorrectly

If you feel you are being overcharged, please ensure you have dialled a regular land line and not a mobile number without realising. If you still have doubts, please contact us.

^ topHow much will I be charged for my calls?

Calls will be charged at the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees! If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.

^ topHow long does my credit last for calls?

The credit you have purchased will NOT expire.

^ topI want to call one of the free* destinations, but I get charged anyway

There are several reasons why you may have been charged for the free destinations). You may have reached the maximum limit of our Fair Use Policy or you may be dialling a non free destination without realising. Please consult our terms of use.